Faq

Passionate & Care Limited offers a wide range of home care services, including Personal Care, Domestic Support, Escorting, Respite Care, Live-In Care, Mental Health Support, Physical Disability Support, Sensory Impairment Assistance, Palliative/End-of-Life Care, and various Complex Care services such as Deep Suctioning, PEG Feeding, and Nasogastric Tube Feeding. Each service is tailored to meet individual client needs with a person-centered approach.

All our caregivers undergo rigorous training that meets UK healthcare standards. They are DBS-checked and receive continuous professional development to ensure they’re skilled in providing compassionate, safe, and effective care. Additionally, they receive specialized training for complex care needs such as PEG Feeding, Nasogastric Tube Feeding, and Mental Health Support.

Yes, we encourage clients and families to be involved in selecting a caregiver. We carefully match caregivers based on each client’s needs, preferences, and personality. We’ll also arrange a meeting with the potential caregiver to ensure everyone is comfortable before starting the service.

Our person-centered approach allows us to tailor our care plans to each client’s unique needs, routines, and preferences. This approach not only respects clients’ independence and choices but also promotes their comfort and quality of life. By involving clients and families in the care planning process, we ensure they feel valued, respected, and supported.

Passionate & Care Limited proudly serves clients within several London Boroughs, including Newham, Tower Hamlets, Thurrock, Waltham Forest, Southwark, Lambeth, and Wandsworth. Our local focus allows us to respond quickly and effectively to our clients’ needs while providing community-centered care.

To begin care with us, contact our team for an initial consultation. During this meeting, we’ll discuss your specific needs, preferences, and any medical requirements. From there, we create a personalized care plan, select a suitable caregiver, and arrange a start date. We’re here to guide you every step of the way.

Yes, we offer flexible scheduling to accommodate your changing needs. Our services range from occasional support to 24-hour live-in care, and we can adjust the care plan as needed. Whether it’s a temporary requirement or long-term support, our team is ready to provide care on a schedule that works best for you.

At Passionate & Care Limited, quality and safety are our top priorities. We follow UK healthcare standards rigorously, conduct regular assessments, and gather feedback from clients and families to continuously improve our services. Our caregivers are DBS-checked, well-trained, and equipped to manage both routine and complex care situations safely.

We have a team of specially trained caregivers who are skilled in providing complex care services. From PEG Feeding and Nasogastric Tube Feeding to Brain Surgery Recovery support, our caregivers are equipped with the knowledge and skills needed to manage medical complexities safely and compassionately. We also work closely with medical professionals when necessary to ensure comprehensive care.

We provide clients and families with an emergency contact number that is available 24/7. Our team is always reachable and ready to address urgent needs or situations. For non-emergency matters, you can reach us during regular business hours for assistance or any questions you may have.

We are committed to protecting our clients’ privacy and confidentiality. All personal information is stored securely, and our caregivers are trained to respect client privacy at all times. We follow strict data protection policies to ensure that all client information is handled with the utmost care.

No, our pricing is transparent, with no hidden fees. We provide a clear breakdown of costs before beginning any service, so you know exactly what to expect. Should there be any changes to the care plan or associated costs, we will communicate them in advance to ensure complete transparency.